Canada’s best return policies

Some stores make it a chore to return unwanted items, while others roll out the red carpet. These retailers make returns and exchanges a breeze

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by Romana King
December 1st, 2011

From the November 2011 issue of the magazine.

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Chapters/Indigo: Bought a book you don’t like? If it’s a novel designated by Indigo CEO Heather Reisman as a “guaranteed read,” you can return your purchase in any condition with a receipt for a full refund.

Costco: Technically, this big box retailer’s policy says you have 30 days to bring back your purchase, but Costco members know that you won’t be hassled if you bring your items back up to a year later. Electronics must be returned within 90 days—still three times longer than the standard return period.

Home Depot: Customers have a generous 90-day period to return an unwanted item—and you don’t even need the receipt. Just bring the debit or credit card you used to make the purchase and Home Depot will credit your account.

Mountain Equipment Co-op: If you’re not satisfied with this outdoor retailer’s gear, you can get a cash refund within 30 days. However, we know members who have exchanged worn-out items up to 7 years after the item was purchased. The co-op’s guarantee even covers staff recommendations: If an employee advises you to purchase something and you don’t like it, just take it back.

Toys “R” Us: This toy retailer has a 90-day return period (45 days for certain electronic items, monitors and breast pumps), giving Junior lots of time to contemplate whether he really likes his birthday gift.

Wal-Mart: You have 90 days to return an item. If you don’t have a receipt, you can still do the return, but the refund will be placed on a Wal-Mart cash card.

One comment on “Canada’s best return policies

  1. Experience Headphones: 365 Return/exchange/warranty policy. One of the best i have seen in Canada. Amazing!

    Reply

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