Get an airline refund if you’re bumped from a flight

You could be eligible for up $1,300 in cash back if you get bumped

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From the December 2014 issue of the magazine.

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Businessman Waiting in Line at the AirportDid you know you can get up to $1,300 in cash if you’re bumped from a flight? Overbooking on airlines can lead to “bumping,” so you could suddenly find yourself switched to another flight and having to endure a long delay. In two rulings by the Canadian Transportation Agency (CTA)—one in 2013 against Air Canada and another this past July against Porter Airlines—the CTA imposed strict cash compensation rules for passengers bumped for overbooking, delays or cancellations not due to weather or safety issues. You can now get a full refund on your ticket on the spot, or opt to take another flight where cash compensation can be up to $1,300, depending on the length of the delay. Alternatively, you can opt for three times the cash amount in travel vouchers. “Small steps are important,” says Halifax airline passenger rights advocate Gabor Lukacs, adding that each airline’s specific policy is outlined in their written tariff.
 

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2 comments on “Get an airline refund if you’re bumped from a flight

  1. I read that one should always opt for the cash settlement instead of voucher. One can demand cash, who physically gives you the cash? I am sure it is not the check in person, must be the “passengers without ticket person”.

    mas

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  2. While I can see bumping easily identified and getting compensation for it, I’m not sure how easily it would be to identify or prove that a delay or cancellation was not due to weather or safety issues.

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