Know your credit score

Lenders and creditors can tell a lot about a person from their credit score. But what goes into that number? Here are the five factors that affect it.



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debt_list_0511_322We’ve all seen the ads telling us to check our credit scores. Most of these ads are American, but that doesn’t mean Canadians shouldn’t heed the advice.

A good credit rating will make it easier to get a mortgage or a line of credit. Telecom companies may check your rating before they give you a phone, as will other businesses that want to know if you have good credit before they enter into an agreement with you.

But how many Canadians really know how credit ratings work? Not enough, says Jeff Schwartz, executive director of Toronto’s Consolidated Credit Counseling Services of Canada.

The five factors
Your credit rating is determined by five factors: payment history, outstanding debt, credit account history, recent inquiries and types of credit.

Payment history simply tracks whether you make your payments on time. If you’re late paying your bills, your rating could take a hit. Usually, a company will report a late payment to the credit bureau if it’s more than 30-days late, explains Schwartz.

Having too much debt is another thing lenders look for. Lenders want to know whether your outstanding debt—credit cards, mortgages, lines of credit, etc.—exceeds your ability to pay it off.

How much debt is too much? Heather Battison, TransUnion’s senior director responsible for consumer education, says you should try to limit the amount of debt you owe to no more than half of your credit limit. In other words, if you have two credit cards with $5,000 limits, and a $10,000 line of credit, you don’t want owe more than $10,000 between the three of these debt products. “Aim for balances under 30%,” she says.

Credit history looks at how you’ve paid off loans in the past. You’ll get a better score if you’ve been using, and paying off, the same credit card for 10 years versus one you’ve had for only a few months. That’s why Battison cautions against cancelling cards, especially old ones. If you close an account, that credit history gets wiped out, she says.

University credit cards are a good example of this, since people tend to stop using them after they’ve graduated. “Cancel ones with smaller limits or ones that are newer to you because they’re going to look to see you had that credit card for ten years and that you always paid on time,” she explains.

While you can check your own credit as many times as you’d like, others can only check your rating twice in 12 a month period before that info turns up on your credit rating. “Applying for a loan at five different places shows that a person is having trouble getting credit and may not be financial stable,” says Schwartz. “What happens if they all say yes and now all the sudden you have five times the credit then you did before? There’s a real risk you won’t be able to handle it.”

Battison points out that you can have your credit rating pulled more than twice within two-week if you’re shopping for a mortgage or auto loans. That won’t raise any red flags, she says, it just signals that you’re likely shopping for something specific.

Lastly, lenders want to know what type of credit you have. They want to see that you can handle more forms of credit than a simple credit card will give you. Having a mortgage, a car loan and a line of credit, in addition to a credit card, will help your rating.

What’s the right score?
A perfect credit score is 900, but the average score for Canadians is around 700, says Battison, which is still a good number. Anything under 620 could affect your ability to secure a loan.

If you do have a low score it doesn’t mean you’ll never be able to borrow again. Some places will lend you money, albeit at higher interest rates.

You can also work on improving your score, too , but don’t expect improvements overnight. Schwartz says that it could take between six months to a couple of years of hard work before your score really improves. His advice is focus on paying your bills on time and keeping your overall balances below 50% of your total available credit.

Still, for some time might be the only option. A bankruptcy, for example, can devastate a credit rating and it stays on your report for seven years. Delinquent payments can remain on the report for six years.

Battison says everyone should check their scores once a year to make sure there are no inaccuracies and to see if it’s actually improving. If you’re looking for a new house, check every few months to see where you stand, she says.

Subjective interpretation
While the credit score is based on a set algorithm, how financial institutions use the information—reports also have credit card balance numbers among other things—is up to them. You may still get a loan with a low score, but it’s hard to know how much importance a lender will put on one part of the report over another.

“It’s not always about the score,” says Battison. “Each institution has its own scoring model, which a lot of people don’t realize.”

Her advice? Don’t wait for an ad to tell you to check your credit score. Pay attention to it, make sure it’s good and try to fix it if it’s not. “You need to check your credit,” she says. “Especially if you have a big purchase coming up.


Want to find out your credit score? There are two credit reporting agencies that can provide this information: Equifax Canada and TransUnion. For a fee you can get your credit report instantly from one of these two companies. (Equifax charges $24.95 while TransUnion charges $14.95 for its instant credit reports.) You will need your social insurance number, driver’s license and other identifying information to fill in the online form.

These companies will also give you your credit report for free, but you have to print off a form and mail it in.

For more information read Industry Canada’s primer on credit reports.

11 comments on “Know your credit score

  1. Our experience iwith our members across Canada s that too many do not know how important your credit score is to your overall financial well being. More than just applying for credit, your credit report i used by some insurers in some provinces in Canada as part of thjeir underwrtiing (as reported by CBC marketplace at… las well as obtaining an apartment for rent.


  2. "These companies will also give you your credit report for free, but you have to print off a form and mail it in."

    Interestingly, you can obtain your free "consumer disclosure" (your own credit report) via automated telephone system with both of Canada's credit reporting agencies, without having to print and mail in forms.

    Here are the numbers:

    Transunion (800)663-9980
    Equifax (800)465-7166


    • Thanks. I didn't see this – just the forms to print out. Appreciate you adding that here.


  3. Do the creditors not take into account the total amount of money (debt) you have access to rather than what your actual balances are? I would think that your total credit limit available would indicate to the creditor if this additional credit is a good idea much more than your available balance would.

    for example if I apply for a $25,000 loan with Company D and they see that I have credit cards with companies A, B and C with limit of $5,000 each but only have balance of say $400 and they say oh yeah they can pay no problem and then I max out all 3 cards – now I owe $40,000 and am now unable to pay.


    • This depends on the company. I have worked for two different FI's and they each approached this differently. What is right is deffinately a two sided coin as if you have $15,000 of revolving credit and have for some time and are only using a few hundred dollars you are probably only using it as convience not actaully need, in this case using the total available is unfair as they are managing thier credit. However if the same person just got $15,000 in credit and are maintaining even a small balance it may mean they are living beyond their means already and eventually will have everything maxed out.

      I hope this helps


  4. Credit scores, regardless of source, are being used for an increasing number of purposes for which they were never intended and for which they are not properly calibrated. That, coupled with a lack of transparency, suggests that it's time Congress got into the act. While that's against my general principles, it seems like the only alternative. Every consumer should be entitled to understand exactly how each of the scores is calculated and what actions on their part will impact the score. Fair-Isaacs may insist their scoring is a trade secret, but when that score is being abused, the formula needs to be available to all. If my potential employer is using credit score to decide whether I can have a job, I should have the right to understand exactly what they're seeing.
    Alice from IslandLoans


  5. Dear Bryan
    I liked what you said about Having too much debt is another thing lenders look for. Lenders want to know whether your outstanding debt—credit cards
    Follow this kind of articles because they are very good and useful, congratulations.


  6. I just called the transunion toll free number and got answered that the credit score only available online not by phone.


  7. This review is so misleading I mean really badly done. Why contribute to the confusion between credit “report” and credit “score”? Of course the report is “free”, because it’s not what people need to know. You know your readers are trying to get your help to find their important illusive SCORE . . .
    Do better.


  8. Article very helpful! Answered all my questions regarding credit score.
    Thank you


  9. After reading comments below I feel dumb now!? What is it with this credit stuff, can’t we make it easy for the people like myself who want to do better but have no clue?


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