Best and worst travel cards by customer satisfaction

Satisfaction guaranteed?



From the September/October 2014 issue of the magazine.


Credit card companies use rewards to get your business. But what about their customer service? Will it take an obscene amount of time to collect points worth anything? Is it impossibly difficult to redeem those points? Bond Brand Loyalty tracks customer satisfaction based on actual user experiences. Their findings are based on a survey of 5,660 Canadians, and required a minimum of 30 cardmembers’ responses per card.


3 comments on “Best and worst travel cards by customer satisfaction

  1. I have yet to see the card I have been using for years in these comparisons – Diners Club. I have great experience with this card and the rewards options are great. Diners Club itself has transitioned over the years from being associated with Aeroplan, then the Mastercard merger for greater purchasing power and now it belongs to BMO. But through it all I have barely used another card in almost 20 years of international travelling.


  2. Where is the American Express golden rewards? Your survey seems a bit lacking…


  3. You have the RBC Platinum Avion Visa listed as the most popular yet I can’t find your review of it….???


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