Offering an online brokerage for hands-on investors, as well as robo-advisor services that manage strategy and trades for you, and low fees all around, Questrade is popular with newbie and seasoned investors alike. But is it right for you?
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Questrade has been providing Canadians with rock-bottom fees on a full range of investments—including stock trades, mutual funds, no-commission ETFs, bonds, and even the ability to invest directly in gold and silver—for the past 20 years. So, it’s confounding that the trading platform has not become more of a household name, especially since Questrade is competitive with, or better than, the country’s other online brokerages, as is its robo-advisor service, Questwealth Portfolios*, which is a direct competitor to Wealthsimple.
It’s possible that Questrade’s vast range of products and services has made the brand difficult to market to any one group. Questwealth Portfolios caters to first-time investors or those with limited experience, while the brokerage service is ideal for non-experts with some investing knowledge and confidence. Whatever the reason, if you’re not yet familiar with this financial services provider, you should be. Here’s the 411 on Questrade and how you can decide whether it’s a good fit for you.
In 1999, at the dawn of online stock trading, entrepreneur Edward Kholodenko co-founded Questrade with three partners. Based in Toronto, their aim was, and remains, to offer DIY investors a low-cost alternative to Canada’s large banks and brokerages. Weathering the dot-com crash that soon followed, Questrade emerged to become the country’s fastest growing online brokerage.
In 2014, the platform entered the robo-advisor market by adding pre-fab portfolios of low-fee investments to its product line for those who lack the skill or inclination to go the self-directed route. Today, Kholodenko (who immigrated to Canada from the Ukraine with his family when he was five) still heads up the company, which has $9 billion in assets under management and sees 50 thousand new accounts opened each year.
Because Questrade has offerings for self-directed investors (those who are comfortable choosing and buying their own stocks, bonds and other investment assets) as well as hands-off investors who prefer to leave those decisions to a team of experts, it is popular with newbie and seasoned investors alike. The common thread among clients is cost-consciousness, as Questrade’s investment fees* are among the lowest in Canada.
Questrade’s user-friendly platform allows DIY investors to open almost any type of investment account online, including tax-sheltered registered accounts (RRSPs, TFSAs, RESPs, LIRAs, RIFs, LIFs) and taxable non-registered accounts (such as margin accounts and foreign exchange market accounts). Once you have at least $1,000 in your account, you can start buying, selling and trading investments. These include stocks, bonds; exchange traded funds (ETFs), including all North American ETFs; mutual funds; GICs; options; initial public offerings (IPOs); and other equities such as precious metals.
If DIY is not your thing, Questrade has you covered with its robo-advisor, Questwealth Portfolios*. You still begin by setting up an account online, but instead of choosing your own investments, you’ll be asked a series of questions about your risk tolerance, investment goals and overall approach to money. Based on your answers, Questwealth’s algorithm will choose a portfolio for you—Aggressive, Growth, Balanced, Income or Conservative—which is made up of a diversified mix of low-fee ETFs. (If you’re into socially responsible investing (SRI), you can also get SRI versions of these Questwealth Portfolios, which support companies that prioritize environmental and social concerns, and have a positive record on human rights and corruption.)
The difference between each portfolio is the ratio between higher-risk investments, such as Canadian, US and international equity ETFs, and lower-risk fixed-income ETFs, such as bonds and GICs. An aggressive portfolio would be weighted toward riskier investments (which also offer the possibility of greater returns), while a conservative one will include more low-risk investments.
Unlike typical Canadian robo-advisors, which rely 100% on algorithms and automation to monitor and rebalance your portfolio when necessary, Questwealth has actual human experts who manage your portfolio for you, without the high fees that most portfolio managers charge for this service.
Questrade’s fees depend on the type of service—DIY or pre-fab Questwealth Portfolios—as well as the specific investments that you choose. Regardless of which option you go with, there are no fees for opening or closing an account, and no transfer fees. What’s more, Questrade’s commissions and management fees undercut most of the competition. Below is a more detailed breakdown of costs. Note clients can avoid the inactivity fee by making one trade in any of their accounts, or by depositing $150 or more during that quarter.
In real terms, that would work out to about $185 to $235 in annual fees for a $50,000 portfolio (or $205 to $300 for a similar-sized portfolio of socially responsible investments).
To help you make smart investment decisions, Questrade provides self-directed clients with access to a variety of online investing and market research tools. Many of the tools are free, and some can be upgraded at an added cost. Here’s a basic rundown of the offerings.
This research tool, available for free under the “Research” tab of Questrade’s trading software, allows you to search for news about specific securities or markets (it covers all the major North American exchanges) and filter the results by symbol, sector or industry. Similarly, you can enter a security name or symbol and scan results by financials, valuation, filings or other key metrics. You can also choose to get customized email alerts.
This tool provides information on (and lets you buy) the latest IPOs, secondary offerings and structured products.
Intraday Trader uses pattern recognition to keep an eye on opportunities in Canadian and U.S. equities markets. Then, it cross-references them with your specific investment goals, through custom or pre-set watchlists that you create. When one of your target trades is triggered, Intraday Trader will send you notifications with annotated charts and a description of what’s happening and why. A basic version of the tool is free, but a live-streaming version is available with a subscription to a market data plan (as explained below).
This tool provides free “snap quotes” that show real-time bid and ask prices for securities in all major North American exchanges. (The data is displayed in the level 1 quote area of the stock or option quote tab, watch list and level 1 gadget.)
For an added monthly fee of $19.99 or $89.95, you can choose from three packages that provide extra level 1 & 2 data and feature live streaming (meaning, you don’t have to keep clicking to refresh the real-time info; it will do so automatically) on trading volumes, prices and more. You can also choose a la carte live streaming data add-ons.
It’s worth noting that the paid market data subscriptions are refundable; if your total commissions for the month total $48.95 or more, you’ll receive a $19.95 rebate. Similarly, if you are on the pricier plan (which also provides access to “active trader pricing” that could save you on commission fees) the full $89.95 fee will be waived once you generate commissions of $399.95 or more.
Clients can also access the latest market information for free, thanks to a news feed Powered by Bezinga.
As previously mentioned, DIYers with small portfolios (under $1,000) could get dinged with a hefty fee each quarter if they aren’t making transactions regularly. (For its part, Questrade argues this fee is meant to encourage investors to stay on top of their accounts, which isn’t a bad idea in terms of the reduced risks that come from purchasing investments on a regular schedule instead of all at once, a strategy known as dollar cost averaging.)
Questwealth Portfolio clients should be aware that there are other robo-advisor services that do not charge any management fee on the first $5,000 or $10,000 invested; however, their fees are substantially higher than Questrade’s once that introductory threshold is crossed.
Also, some investors may not like that the Questwealth Portfolios are managed by people rather than algorithms, as there is some evidence that actively managed portfolios do not fare as well as those that are automated. S&P Indices Versus Active (SPIVA), for example, which measures the performance of actively managed funds against their relevant S&P index benchmarks, found that more than 75% of Canadian active equity managers underperformed their benchmarks across all categories in 2018. Having said that, the past performance of Questwealth Portfolios has been at least as good or better than benchmark targets or other robo-advisors’ portfolios.
Novice investors looking to pay the lowest fees over the long term need look no further than Questrade. The pre-fab portfolio options cater to a variety of investor types, from conservative to aggressive to socially conscious, and are rebalanced automatically to make the entire investing process super simple.
Similarly, investors with more know-how who would like to purchase their own ETFs or other assets will enjoy some of the lowest fees around—so long as they have balances of at least $1,000 or perform at least one transaction per quarter.
Learn more about Questrade Accounts* >
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Requested a withdrawal of funds in July 2019. Still waiting. It’s March 6th 2020. Several attempts have bern made to contact. I get passed to a different person evetytime and receive form letter emails. Nobody will act and they ate holding my money. I can’t even access my account – they closed it, and still have my money. This is not a trustworthy organisation.
I am trying to open account from 1 week. funds are transferred but can’t seem to get hold of anyone anywhere :(. Account is still not activated
It’s been over a week, since I signed up and had funds transferred, but my account still ain’t active. They got my money locked in there. These guys are a joke, I don’t understand how they got good reviews from some sites, even had people vouching for them. I should have just trusted my instinct and opened a trading account with my bank
They’ve had significant outages affecting their client’s ability to trade. There’s also unsettling reports of them aggressively pursuing legal action to anyone who attempts to post negative experiences online. I’d stay away from this one if I were you.
At which account level does one have the ability to customize the charting function with their own formulas for indicators?
It is quite concerning to me after I read these posts on April 25, 2020. I am considering moving my 2 TFSA accounts and other trading accounts to Questrade from other big Canadian banks.
I understand that CoronaVirus is having an impact on day to day operations however, these are my retirement funds I am working with.
every time volatility picks up and the market starts selling off and you need to make a transaction the most urgently, their system freezes up and becomes unusable – this has cost me a lot. I do not recommend questrade for this reason, although there are more reasons I wouldn’t recommend it, that is just a main reason
I’ll second Jordan’s comment below about trading speed and reliability. I switched from TD where my market equity and options trades filled instantly. With quest I sold very liquid Apple and Facebook options at market and the trades took several minutes to go through. In the meantime the prices dropped several percent. My trades were very small and well within the bid/ask volume. With TD this type of trade filled instantly.
I’m having an issue funding my account. They money have been taken from account, but I’m not able see in my Questrade account to trade. Almost one moth after, nothing happens. You can’t trust those people
I recently transferred my assets from Qtrade to Questrade because I trade daily and Qtrade was “taking” a whopping 40% off my trades! On the other hand, I have yet to find out any “holes” in Questrade. The numbers seem to add up and I keep MY profits fair and square. I personally recommend Questrade.