Air Miles expiring? Here’s what you should do now

Hotels, car rentals, and flights have the most value

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The time left to use those old Air Miles is ticking down.

The loyalty reward program brought in a five-year expiry on reward miles at the end of 2011. That means your reward miles from before 2012 will begin expiring after December 31, 2016 and every five years after you earn them. If you’ve been hoarding your miles, waiting for the perfect reward, well, it might be time to let ’em go and cash ’em in before they’re totally worthless.

Problem is that plenty of people are complaining that there are extremely limited reward options. What’s more, if your Air Miles are expiring in December, you’ll only be able to use them in the Dream Rewards category, which allows you to just redeem merchandise and travel packages. That’s because back in 2012, when Air Miles announced the Cash Rewards category, they made it so that you could only start collecting Air Miles Cash from that point forward, and only if you specified by changing your preferences on the Air Miles website. Unfortunately, there’s no way to transfer reward miles between the Dream and Cash Rewards categories to get around this.

Many are upset at the options they’re being left with but there are a few things you can do to render the situation a little less frustrating. So what’re some strategies to make the most of your miles? We talk to an expert to find out.

1. Check how many of your miles are really expiring

Thankfully, Air Miles can provide a breakdown detailing how many of your points are expiring come December. When you sign in at airmiles.ca, you’ll see a banner at the top of the website that you can click to request your expiry statement. Air Miles promises that you’ll receive an email detailing the status of your reward miles within 12 to 24 hours.

 2. Don’t delay

As CBC News recently reported, Air Mile’s service centre is jammed with calls and its website has been facing some—shall we say—turbulence. Patrick Sojka, a rewards expert and founder of RewardsCanada.ca, predicts things should calm down as the beginning of the school year approaches. However, he advises against any delay, pointing out that while redeeming may be hard now, it’ll be worse at year’s end.

“Don’t leave this to the last minute,” says Sojka. “Come December, especially after Christmas, their website and call centre is going to be insane.”

3. Race to save your miles

According to Sojka, you can save your reward miles by achieving Onyx status. To do that, you have to earn 6,000 miles within a calendar year. If you’re already close to earning 6,000 points, this year, you may be able to push yourself past that mark in time to save them. Of course, if you’re nowhere near the 6,000-mark, it’s probably best just to redeem the ones that are expiring.

Another way to save your reward miles is to transfer them to another Air Miles account. When you do, it resets the expiry date back to five years. Of course, there’s a heavy cost of doing so, at 15 cents per mile. A calculator on the Air Miles site puts the cost of transferring 100 Dream Miles at a whooping $25, not including taxes.

 4. Pick rewards that’ll give you the most bang for your buck

Sojka says hotels, car rentals, and flights have the most value to them, at around 13 cents per Air Mile. Most merchandise averages between seven to 10 cents per Air Mile. If you do pick a flight, you’ll be relieved to know it doesn’t have to depart before the expiry date, it just has to be booked before December 31. One thing to note is that the rewards displayed could vary based on who’s looking at it. At MoneySense, we found that one staffer with a much higher number of reward miles saw two to three times more merchandise than a staffer with fewer reward miles. While this could be a one-off, don’t be surprised if you and your friends or family see different selections.

He thinks some of the merchandise, like recreation passes, have decent value too. But the most important thing to him is that Air Miles holders don’t just let their points go to waste.

66 comments on “Air Miles expiring? Here’s what you should do now

  1. “one staffer with a much higher number of reward miles saw two to three times more merchandise than a staffer with fewer reward miles” – I think you’ve got this backwards.. According to the CBC article, the more reward miles you have the less merchandise appears available.

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    • Hi there, this is simply what we observed when comparing two different accounts. As stated, it could be a one-off as it appears that the rewards offerings listed are quite personalized depending on the user!
      Prajakta

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    • I don’t know why you ppl are all complaining. Its a company that gives you free stuff. Plus they didn’t charged you a thing for joining. They don’t charged you for the air miles that you get from the stores that you shop at all of the time. (IT’S ALL FREE.) I think they have the right to tell you that you have to spend your miles within 5 yrs. If you are saving up for a big trip get a credit card that gives you air miles. I don’t see ppl complaining about c. cards company that charge a stupid amount for having their cards. Why not go after them company for charging you for their card. I JUST LIKE TO SAY ONE MORE THING. “IF YOU DON’T LIKE WHAT THEY ARE DOING DON’T JOIN.”

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      • Hello D, please realize the Air Miles are far from free. You give up your personal privacy and shopping habits for those rewards, and the fact that Air Miles then turns around and changes the rules, and the fact that not everyone has access to the same rewards, is what most people feel is wrong. Air Miles and it’s partners didn’t give up your personal life details, yet you had to give up many of the so-called perks you were promised. My point is, please remember, nothing in this capitalist society is “free”.

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        • The companies that join Airmiles program also pay to join.

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      • D, why don’t you get a life, and while at it get a reality check too!
        We went out of our way to shop at specific stores, sometimes at slightly higher prices in order to collect these miles – they were NOT free.

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        • completely agree with you , I have been collecting Air Miles since 1994 and by Dec 31 will apparetnly lose 5600 Dream miles if not exchanged for some ” reward” item. I tried to purchase a vacum cleaner and was informed they are not available, another Airmiles.ca page showes Whoops, somethng is wrong with this page . It appears like a rip off and I predict Airmiles company may face law suites.

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          • I agree – nothing is free.
            Since I wanted a Restaurant gift card, which is not available under the new “Dream Miles Account” and Air Miles does not let you transfer your point to their “Cash Miles” Account where all gift etc. cards are available. Since there was nothing on their Website for me to receive FREE with my points, I wanted to transfer my “Dream Miles” to my friends account and found out something really interesting – after almost 2 hours waiting on the phone till finally a life customer service representative answered – I was informed it would cost me $0.15/Air Mile plus a service fee and Tax to transfer “Dream Miles”
            All I wanted was 2 Restaurant gift cards
            285 Points for $30.00/ gift card x 2 = 570 Points = $60 for 2 gift cards.
            = $0.095/Air Mile

            BUT if I transfer the points to my friends “Dream Miles” account Air Miles would charge me 570 x $0.15 = $85.50 plus service fee and taxes.

            This is a real “RIP OFF”
            This did convince me, that I don’t need to be treated like this. There are enough great point collecting programs out there – who also treat their customers better then what Air Miles has been doing.

      • Welll D ….. When I joined there were no conditions for expiry set out by Air Miles. What Air Miles has done is pull the rug out from under people that loyally shopped with the AM card. There also used to be gift cards that had an expiry date on them ie: Rona, Home Dep etc. Legislation ( Consumer Protection Act) has since changed that – there is no expiry on these gift type cards now, the cards are cash as should be the AM points-forever. AM did not specify this at the outset. As for your comment of If you don’t like what they are doing – don’t join. It’s a little late for that now for many people, some having been there since AM upstart. As for “ITS ALL FREE” – you obviously haven’t been to Mexico where everything is “almost free”.

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  2. I am not in danger of miles expiring myself but feel that the policy is very unfair to members of the program. Aeroplan reversed a planned expiry policy a few years back – I understand there may have been a class action suit. I would like to see that approach tried here as well. Another approach might be to pressure sponsors of airmiles letting them know the loyalty program has less value now and will result in less loyalty. Switch to aeroplan.

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    • Aeroplan is no better, I have over 300,00 points and can barely get a flight anywhere because of blackouts. Booked a trip to England, via charter, cost me 1200.00. Hubby booked on aeroplan cost him 60,000 points and 780.00 in fees. Another rip off.

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  3. I think the worst part is that people used to be able to cash in their miles for things like Shell gift cards, so at least they could put some fuel in their car once in a while if they are a little lower on the income scale and didn’t have any use for traveling around the world or buying some massive bbq. For people who have money, there is little consequence as they were going to travel anyway, but the “little guy” is losing out here. I think the dream miles accumulated before they split the program into cash and dream streams should still be eligible for buying useful gift cards (like shell gas cards), and only the miles accumulated after creating cash rewards should be assigned to either cash or dream. But of course they wouldn’t do that, because that means more people would end up getting to use their miles, which would cost them money.

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  4. This article was helpful – thank you. I was wondering why I couldn’t buy even one $10 gift certificate with my 2700 air miles. Turned out I didn’t opt in…way back in 2012. I found this whole process to be a giant, misleading charade. I’ve redeemed all my points now, on the principle that something now is better than nothing later, and will be opting out of the air miles program going forward.

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    • I worked for one of the companies that started air miles. I saved over the years to hopefully go on a trip for either a wedding or a funeral when the times came. Now, because we can not go for some time as my wife has had an operation we end up losing our air miles. Because we are not gold or higher the merchandise that is available is over priced and not only cost air miles but money too I feel cheated by the whole system. Class action may be the only way to go here. J

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      • I can’t believe that AM got so popular. I tried using AM to get a January flight by booking early in October, but was told all the seats were booked. However, I had no problem by booking directly with the airline. Go figure! Their service has absolutely been the pits. I agree with John about a class action law suit warranted here.

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  5. The Airmiles redemption scam is real! My friend wants a Bose Bluetooth speaker worth 3200 miles. He has 4000 miles and can’t see it. Me, I have only 1600 miles and I can see it but I can’t buy it because I don’t have enough points. CBC has shown how this scam works:
    http://www.cbc.ca/news/business/air-miles-hiding-merchandise-1.3697143
    My question is are they allowed to do this or is this fraud?

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  6. You can search through the FAQ section for the link or just click here to request a statement of your miles that will expire in the next 12 months. Once you get your tally, naturally you’ll want to start shopping. But first you need to determine what type of points you possess.

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  7. We are now boycotting the organizations that offer Air Miles. Perhaps a Class Action lawsuit would force Air Miles to do the right thing?
    http://buykrisflyermiles.com/

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  8. It’s been over a week I requested for An Expiry Miles Statement from Airmiles and I still haven’t received anything from them. #2 Annoyance… I’ve been trying to use my Dream Miles for Flights/Hotel in the past 6 months it constantly says there is nothing available. I drove to Vancouver to see a Specialist I end up sleeping in my car, the website kept asking me to book & earn more miles!!? What for? When I have all these Miles I’ve been trying to redeem since back in Chinese New Years gives me nothing but grief!! Thank goodness to “Airbnb” #3 Annoyance Live Chat is No Help at All…Talking to Live Chat person feels like the 5Ws? My 4yr old niece knows how to answer a Question unlike Live chat Answer a Question w/” I don’t z Know” or please check the “FAQ” and tell me “She has many Chats waiting for her if I don’t have a huge concern look on the website for answers”. Don’t get me started in Aeroplan, they didn’t even send me a letter about my 8000pts expiring I wanted to redeem a $25 GC. All of a sudden its all gone. SPG Rewards with Starwood Hotels I had a Corporate Gold Account w/ 65000 pts, I was planning to redeem points in NYC for Bible Study trip. During my Vancouver trip I found out SPG cancelled my membership, deleted my account without email notifications or mail notice. So much for Loyalty Rewards programs and being loyal to Sheraton/Westin Hotel Chain, they cleaned me out.
    #1 Loyalty … The only Loyalty I have ATM is WESTJET. They kept me updated with my Westjet dollars since I last flew in Oct 2015, there are constant reminders of sales and their new merge with Delta airlines. So far, WJ has treated me very well during a tough ordeal unlike Air Canada. Many thanks to Westjet-ters.

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  9. ABOUT A WEEK AGO: Couldn’t book flight online. Was able to book options for the flight out but the return trip options did not show despite the fact that I had checked the box for a return flight. Tried calling several times – no possible way to get through. Tried the chat with an online agent. Spent about 1.5 hours trouble shooting every possible thing that could be preventing me from seeing the return flight options – nothing worked. I’m pretty tech-savvy, so I was able to do everything they asked. I asked that since I’d spent so much time and got zero results, could an agent call me? Was told no because they’re all busy serving other customers and I’d have to call in. I kept the chat log so anyone who needs it for the class action suit can see how hard I worked to be able to book a return flight online.

    TODAY, SEPT. 17, 2016: Tried to get online – now the website doesn’t even recognize my member number and password, although I haven’t changed it recently. A red OOPS button pops up with no explanation. Tried to change my password – wouldn’t allow it, but cheerily suggested I should not worry because I can call in. Tried calling – after 10 minutes of waiting, a message says they will not be able to answer my call today. Press 1 to have an agent call me the next business day. OK that’s an improvement, but I’ll have to try again next week since I won’t be available on the next business day to receive a call.

    Could they make it any harder to redeem points?

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  10. Your article provided valuable information. I have a considerable number of Airmiles expiring Dec. 31 and find myself looking to redeem for items I don’t really want in order to avoid loosing them. I was going to transfer miles to my daughter for a trip for her but when I saw the cost applicable, it made the idea totally ridiculous and I feel Airmiles are taking advantage of the situation. Why would you pay .15 cents plus tax to transfer miles that would only have a maximum value of approximately .13 cents to the new holder? ……and then the new holder has to pay tax again on whatever they might acquire. Another overlooked point is that if you transfer GOLD Airmiles, the Gold miles are only valued as BASIC miles for the new holder; a real ripoff in my opinion. Overall, Airmiles have done an extremely poor job on the communication front and while I recall seeing the notice of expiry back in 2011, I have not received any type notice since and these things have a tendency to get lost in a busy world. At a minimum, I feel Airmiles should announce a further grace period before expiration to allow people more time to redeem their miles, especially in light of the significant problem people are having trying to contact Airmiles and the problems with their website. I have to think their major sponsors like BMO, AMEX, etc. must be concerned about a potential backlash and would urge them to use their influence to have Airmiles rethink their position on the current expiry rules.

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  11. Like everyone else I wanted to use my Air Miles before they expired. I checked their web site and discovered that Marlin Travel was a sponsor. I called to book a trip and a recording advised me an agent would assist me 1-2 minutes and was put on hold for 2 1/2 hrs before I decided to use the automated system to book an appointment with an agent. The appointment was booked with times between 4pm and 6pm Two days later at 5:15 I received a recorded message saying an agent will be with me shortly. Well, shortly was 90 minutes later. The person that took my call was a supervisor who was trying to help other agents. After all of this I was unable to use my Air Miles for travel packages and could not deal directly with Marlin Travel. She suggested that I view their web site and choose a product from the various sponsors. For a person who wants to downsize, this option is not in my interests. I hope the class action lawsuit is successful as I believe that Air Miles customers deserve better service and a fair system for polnts redemption.

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  12. Monumental scam

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  13. I felt pressured to use my airmiles. I was saving for so long to take a trip to Europe. Something I could not do without airmiles. I was very near but received notice that 6000 airmiles had to be used by the end of the year. I was going to use them on a camera I had seen another time, but when I looked it was no longer available. I finally paid for a hotel for my daughter and grandchildren to use. Not that I was unhappy doing that, just that I was forced to use them. Now, they will expire every 5 years? Why bother even getting them. Already stopped me from shopping at Safeway. I used to use them all the time but now go to the store closer to me.

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  14. Impossible to book flights for various dates on airmiles.ca – I believe this is deliberate
    Can you put up some information about the proposed CLASS ACTION SUIT against Airmiles? This and They need to be sorted out !

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  15. Interesting how one week to another you can pick your air destination, now I can not make air to destination I saved up to go “be rewarded”, been a airmiles collector since 96. As for product still need to shell out money as well as low air miles, Walmart just as well…. so much for saving 8000 air miles for nothing….. Hope they consider people who shopped just to gain rewards..$$$$$$$ thanks alot

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  16. I used to work at a airmiles company century 21. it cost us a lot of money to supply air miles for every sale and purchas. on average700 that cost us as agents around 400 dollars we were under the impression that they would only accumulate not expire.im an airmiles member as well and think that this is criminal what they have done .they could at least let you transfer your dream miles to cash miles otherwise I think it is just plain robbery.

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  17. I was enticed into collecting at the start of the air miles reward program, recently graduated and thrilled to get my first credit card, American Express, and saving towards rewarding my parents and me with a vacation in Hawaii. I was thinking 5 years to get the required air miles. Boy was I dreaming! Almost every year the requirements changed. With the result that after 25 years of collecting I didn’t even have enough for a return flight even for 2. Then life happened both parents fell ill and died, and there was no motivation to to continue with the dream vacation. When I reviewed merchandise offers I was shocked because the selection was so crappy, products were so out of date, useless for my needs, or so expensive that I felt totally ripped off. This was my reward for shopping at some of the most expensive sponsors just to get air miles for something that I now feel the program people knew would never happen. I have now got rid of the Amex.card and don’t even bother with air miles. The 12000 miles that was built up for 25 years will now expire at the end of this year.

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  18. How can i use my rewards for a hotel can’t get a hold of you waited one hour the other day . Very very upsetting.

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  19. Air Miles has locked my account. When I try to create a new pass word, this message comes onWe’re sorry, your account is locked due to security reasons.
    Don’t worry, give us a call and we’ll sort this out right away. Called them over 20 times and was directed to setup time for a call back and received no call back from Air Miles. I am aware of a class-action lawsuit filed by a Calgary law firm. Is there a class-action filed in Ontario as well?

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  20. Definitely a rip off. I also retired from Century 21 and paid good money out so my clients could reap the rewards. I have almost 12,000 airmiles and wanted to either use them to get home from Phoenix in January or let my kids come down to Phoenix for spring break. Everytime I look for something, it is not available.
    Then I thought I could get gift cards from Shell, so that I could help my kids out that way and use up these useless airmiles. Can’t do that either! HUGE RIP OFF!!!!!!!!!!!!!!!!!!!

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  21. I tried to book an airline flight from Vancouver to Manzanillo Mexico. The only flight that came up was a 14 hour, multiple stop, Delta Airlines. WestJet does the same flight in half the time. I am going to cancel my MasterCard Airmiles card and get a better suited card for myself. AirMiles has become a disappointment.
    I won’t go into booking a hotel thru AirMiles, another tremendous disappointment!

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  22. My problem with air miles started years ago. NO air miles seats on that flight etc.It is the most useless card in my wallet.

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  23. Air Miles has also removed the rewards that required very few points so that at 431 points there is nothing I can do with my points. I hear there is now a class action against Air Miles’s doing –

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  24. How can I use or convert my Dream miles to cash ? What can I DO TO USE BEFORE THEY EXPIRE/

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  25. I wish to redeem my air miles. IAm having difficulty in speaking to a person. THank you.

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  26. This whole air miles program is a joke!!!! I am very disappointed with the new program!!! I used to use the air miles for taking my grandchildren to the movies, but now have discontinued the program, my card will not be used anymore!!!!!!

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  27. These guys at air miles are stealing from me……I was trying to save miles for so long……I wanted to take a nice trip……..I saved over 3000 miles….I thought I would just use them for gift cards if I had to…….Once I heard about miles expiring i said to myself I better use them right away……..I call in to figure out how to do it and they say my miles have already expired…….I lost my card and did not use it for awhile……They said if you dont use your card for 2 years they just expire…….I had no idea and no one called me and I received nothing in the mail……They just stole my miles and rendered them worthless,,,,, What scam artists…..Thats theft……

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  28. I like that their Dynamite deals tag line is “here today, gone tomorrow” – just like our air miles!
    This used to be a reasonable reward program: I was able to redeem for gift cards and flights but I haven’t used them for years because of lack of availability and value. Why would I redeem miles PLUS pay cash for something when I can get the very same item for less money at a store?
    Also, this program is not ‘free’. When a Company uses a rewards program they pay a fee. That cost is added to the goods and services that you purchase. I for one will no longer be using my air miles credit card or shop at Safeway/Sobeys/Shell.

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  29. We have about 5000 Air Miles that are about to be cancelled. When I tried to book a car rental a while ago, the website didn’t complete the transaction so i had to pay cash. I just looked at a trip to the UK for next year and I could use 5000 Air Miles plus about $500.00 in taxes, fees, etc. If I booked with Air Canada the taxes and fees for the same trip is $240.00. Just another rip off. The merchandise they offer seems to demand Air Miles + cash that is about what you would pay in a normal sale in a store without Air Miles. Why can’t we buy gift certificates or buy something outright using Air Miles (I’ll pay the GST). As someone already mentioned, we have saved for years and gone to participating retailers to collect miles (I have over 26,000) but I think it is time to re-evaluate my participation.

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  30. for CHRIST SAKE! I have been on hold for weeks now! 6-10 minand now another ooh no, now another 6-10 min. I have 1700 miles expireing in december I CANNOT USE. I REFUSE to use 500 miles for laptop, then another $750 on top of that!
    NO ONE BLOODY ANSWERS PHONE !!! I cant even chat onlline cause am told my comp is blocking it…… um NOT

    Just hung up …..again……… they keep coming on and on with new wait times. when you give in to pick a call back time, you get one 3 days away……….oh and they MIGHT call back! WHO CAN ONE TALK TO TO GET SOMETHING DONE????

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    • EXACTLY, THATS WHAT I EXPERIENCED . TIME TO INNITIATE A LEGAL PROCCES TO PREVENT AIRMILES FROM STEALING OUR MONEYS SAVED BY COLLECTING AIRMILES BY DEALINGS WITH COMPANIES SUCH AS BANK OF MONTRAL , GASOLINE COMPANIES AND MANY OTHERS .
      MY SUGGESTION: SPEAK WITH A LAWYER TO INNITIATE AN ACTION ON BEHALF AIRMIILES / DREAM MILES OWNERS WHO ARE BEING CHEATED BY AIRMILES COMPANY BY OFFERIN THINGS FOR A MUCH HIGER NUMBER OF DREAM MILES AND IN ADDITION EXTRA CASH THAN THE ITEMS ARE WORTH IF YOU WOULD TRY TO BUY THEM IN ANY STORE WITH YOUR MONEYS .

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      • You people are so right. Why was collecting these points. They are worthless. Blah

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  31. Is there any charity that would accept air miles points. “Dream Rewards” What a misnomer! I’d rather give the points somewhere useful than let them expire as any products which are offered are either ridiculously over valued, or totally useless items.

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  32. I tried to see if I could purchase Air fare return ticlets to several world locations and no matter where and when I tried to test if I could the response was either OOPs try again no such airfare dates travel available ecen after tries to change the dates I still received same response.
    It is time for all companies that are associated with Airmiles to separate and refuse dealings with Airmiles as Airmiles seams to be ripping people collecting Airmiles in a belief they could use Airmiles to their benefit.
    Airmiles should get sued for stealing from Airliles collectors. Even the items offered under Dream miles Rewards are either too costly plus additional moneys are asked for or not available …with the response OOPS ….if you call Airmiles you het notified all Airmiles representratives are busy and the callers are expected to wait up to 45 minutes, and then they get informed to log on Airmiles.ca which I described as not offering what we want.
    SHAME ON YOU AIRMILES
    Gene

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  33. I looked at what merchandise that I can buy because i will not be flying anymore. You have to add cash to your airmiles and i can get product cheaper somewhere else without using air miles.??

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  34. I have difficulty redeeming my points. What is the easiest way to do that? I have phoned 4 times and can’t get thru

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  35. It is so confusing I just wonder if it is just another way for big corporations to grab our bucks with a carrot that has turned rotten by the time we can use it.

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  36. I would like to convert my Airmiles which arer Dream balance to an Evoucher please

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  37. The Air Miles folks are definitely playing games with their members. I just spent an hour and a half waiting to speak to an agent. Gave up. Will try again tomorrow.
    Does anyone have an email address or a phone number to contact Air Miles management?

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    • I have been trying for hours to get hold of a human being for at least 3 or 4 hours this week. I would die on the line before I contacted anyone re lost air dream points for cash.
      What a scam to say the least. Better shop at shoppers drug mart with shoppers Optimum card at least I can get a cash reward for my efforts!

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  38. There is no way possible to redeem Dream Airmiles and they don’t expire until December? I tried contacting by Chat on the site, email as well as phoning, tried buying online, contacted Amazon to see if I could use them then went into Safeway -all impossible! This program is truly fraudulent.

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  39. Air Miles program is phony. Bunch of thieves. Air Miles knew it would create jam, so how come they weren’t ready. I stopped using it air miles card over year ago. Cheap lying bastards

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  40. This whole AM has become a scam. Sign me up for a class action. Use a “divedent” credit card, ANYTHING but Air Miles. Their shop is twice a expensive (without miles) then buying the items at regular price. Trying to get somebody to talk to IMPOSSIBLE after 2 hours they just hang up on you.
    Everyway a SCAM and respectable companies like Rona, Shell, LCBO should be ashamed to participate in this SCAM

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  41. I have not received any airmiles for a few months as a result of not being able to afford to shop. Everytime I go into the airmiles site to redeem what I have accumulated for 25 years. they won’t give me a pin number and tell me my collectors number is invalid. When I try to inquire as to why it mentions that I had to have used my card to validate my collectors number and gave me some locations to buy stuff to get points, however they don’t show up on the card for 120 days, which is well after the expiry date. I tried phoning them, but they won’t answer the phone and of course they don’t have a customer email. What to do.

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  42. II agree – nothing is free.
    Since I wanted a Restaurant gift card, which is not available under the new “Dream Miles Account” and Air Miles does not let you transfer your point to their “Cash Miles” Account where all gift etc. cards are available. Since there was nothing on their Website for me to receive FREE with my points, I wanted to transfer my “Dream Miles” to my friends account and found out something really interesting – after almost 2 hours waiting on the phone till finally a life customer service representative answered – I was informed it would cost me $0.15/Air Mile plus a service fee and Tax to transfer “Dream Miles”
    All I wanted was 2 Restaurant gift cards
    285 Points for $30.00/ gift card x 2 = 570 Points = $60 for 2 gift cards.
    = $0.095/Air Mile

    BUT if I transfer the points to my friends “Dream Miles” account Air Miles would charge me 570 x $0.15 = $85.50 plus service fee and taxes.
    This is a real “RIP OFF”
    This did convince me, that I don’t need to be treated like this. There are enough great point collecting programs out there – who also treat their customers better then what Air Miles has been doing.

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  43. can you redeem your air miles for groceries at sobeys?

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  44. I have been trying to contact a human voice for at least 3 x for an hour this week! No luck I would die on the line trying to redeem my air miles Points. What a scam this was. Better to have an optimum card from Shoppers drug mart. At least my points don’t expire with out some notice which I see every day

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  45. what site do I click on to use my air miles to purchase gifts. Simply, is there a catalogue I can shop from online. Thank You

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  46. Why not go to Jean Coutu and pay for your cosmetics and Christmas gifts that are on sale with your air miles. Why not buy dish soap,laundry soap ,tooth paste etc. how about your vitamins? Try it you will like it and use your air miles.i know I do..

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  47. I have 14000 air miles that will expire at the end of December. I want to book a cruise, but air miles has no more appointments with their specialists until January to book cruises. They suggested that I book an appointment in January…. But all my points will have expired by then!!!! They suggested maybe I should book a flight…non available! What a rip-off.

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  48. Having never tried to use my air miles card for groceries or any thing else I presented my air miles card upon checkout for the 95 miles = $10.00 program . The Metro store( St.Thomas Ontario) informed me they had no idea about the redemption. I have 3000 miles plus.

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  49. Tried to get information by email and by phone. No return answer by email and impossible to speak to someone one the phone.

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  50. I have been trying to book a hotel all week for this sat. Dec. 3rd in TO. It shows it “greyed out”. So it’s not available. Am I too close to the date or can assume nothing was available? I see full availabilty after the 4th…

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